This privacy policy applies to all users of our website: https://www.villaveo.com/en. Please read the following privacy policy that explains how we use and protect your information.
1. CONTACT US
If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with our DPO (Data Protection Officer): cyrielle@villaveo.com
2. HOW WE COLLECT YOUR INFORMATION
We collect your personal information when you interact with us:
3. INFORMATION THAT WE COLLECT FROM YOU
As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.
· when you send us a request (firstname, lastname, spoken language, email address and phone number)
· when you subscribe to our newsletter (lastname, firstname, email address)
· when you confirm a reservation (postal address, date and place of birth)
· when as a owner you fill in the form available in the owner section to list your property (firstname, lastname, email and phone number)
We also collect information about your usage of the website.
4. HOW DO WE USE YOUR INFORMATION?
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract. We use your information:
We also process your data where we have a justifiable reason for doing so. We have listed these reasons below:
We will also analyse data about your use of our services from your location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications,
Where we are under a legal obligation to do so we may use your information to comply with any legal obligation or regulatory requirement to which we are subject.
5. DIRECT MARKETING
Where you have given your consent or where we have a justifiable reason for doing so we will use your information to let you know about our brand new listings and deals. You can control your email marketing preferences by clicking UNSUBSCRIBE in our newsletter.
6. RETENTION OF YOUR INFORMATION
Information that we collect will be retained for as long as needed to fulfill the purposes outlined in the ‘How do we use your information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
7. DISCLOSURE OF YOUR INFORMATION
8. SECURITY
We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.
We take steps to protect your information from unauthorized access and against unlawful processing, accidental loss, destruction and damage.
Where you have chosen a password that allows you to access certain parts of the Sites, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
9. YOUR RIGHTS Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above. You will receive an answer from our DPO one month at latest after you sent your request.
The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).
The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details).
The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details).
The right to restrict processing. You have rights to 'block' or 'suppress' further use of your information. When processing is restricted, we can still store your information, but will not use it further.
The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Details).
The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.
The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.
The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences or disabling cookies as set out in sections 7 and 8 above.
13. CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy will be posted to the Sites and, where appropriate, we will notify you of the changes for example by email or push notification.
This privacy policy was last updated: 08/06/2018
14. COMPLAINTS
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:
EXCLUSIVE VILLAS SARL
Adresse: Allée Hermann Littée – Quartier Bac – 97 224 DUCOS
Phone number: +1 76 38 00 50
And/or
CNIL (French board which enforces law on data protection)
Adressa: COMMISSION NATIONALE DE L’INFORMATIQUE ET DES LIBERTÉS (CNIL), 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07
Numéro de téléphone: 01 53 73 22 22
